This exercise touches on conflict resolution with the idea that many conflicts arise because team members don’t really listen. It shows the importance of listening to verbal communication, but also non-verbal communication. They can discuss why they tuned you out, and what you could have done to keep them tuned in.

DURATION: 30 MINS - 1 HOUR

NO. OF PAX: 10 - 25

OBJECTIVES: Communication, Conflict Resolution, Active listening