A basic introduction to coaching skills, Teams learn not to be judgmental, that you must avoid telling others what to do and that the coach is not the expert but more of a guide and counselor who needs to be able to listen, empathies and encourage.
DURATION: 3+ HOURS
NO. OF PAX: 6 -15
OBJECTIVES: Communication, Decision Making, Shared mission (purpose) and vision, Alignment
+2011-1836 -1836
WELCOME TO OUR HUMAN RESOURCE MANAGEMENT COURSE OUTLINE
Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers" job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.
Characteristics of an effective orientation program:
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The hiring manager is responsible for the success of the orientation.
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The program incorporates technical and social aspects of the job.
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Employees receive formal and informal introductions to managers, working groups, and peers.
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Employees receive useful information pertaining to the company’s products, services, customers, and strategic plans.
Employees receive required training.
PREPARE
Definitions
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Bullyingdoes not have an exact legal definition, but is generally considered as intimidation or abuse of authority.
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Harassmentis directly related to protected areas including sex, race, religion, age, sexual orientation, or disability.
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Violence, in this context, can be defined as abuse, threats, or assault committed in relationship to work.
Incidents may manifest as:
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Physical: Attacks, threats, or unwanted sexual advances.
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Verbal:Offensive or critical jokes, gossip, threats, or criticism.
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Written: Offending notes, email, text messages, and/or letters.
DESIGN
Know what position you are hiring for.
Get comfortable with asking open ended questions and probing.
set aside a room or interview space that makes for optimal conversation and open communication.
INTERVIEW
Remember that candidates and interviews can both throw off an interview.
Some people are better at sitting down to a conversation than others.
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It is the interviewer's job to:
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Put the candidate at ease
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Maintain control and flow of the meeting
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Listen
During a crisis, follow the POLITE plan:
Make sure you have ample time and questions available that fit the complexity of the job.
write your questions ahead of time, and include a scoring matrix that will allow you to easily recognize when answers that you are looking for are being showcased.
Job Analysis
Consider the knowledge, skills, and attitudes that are required for the position, and make sure that they are included in a job description.
Recruit
Attract the right candidates to the position.
Filter Candidates
It is not necessary to interview every candidate. By the same token, some folks do not interview well and yet can provide supporting and interesting information to you through screening and testing.
Interview
Structured, formal interviews will give you far more valid and reliable results than informal ad-hoc interviews.
Select
Check references. Make an offer to the right candidate, and be prepared to negotiate.
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Position yourself so that you know where you are in relation to an opponent, and the exit.
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Observe warning signs and pay attention to them, particularly if the distance between you is narrowing, or the other person begins speaking in single syllables.
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Listen empathetically and avoid remarks that could be considered condescending.
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Instincts: listen to, and make good use of, them.
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Talk to the other person and try to establish rapport. This will help you to gauge, and influence, their mood.
Eye contact can also be an effective way of building rapport. Read the situation carefully, however, as some angry people will see unwavering eye contact as threatening. Use eye contact to establish a connection, not to intimidate.